Patient booking and emergency calling system for hospitals

Patient booking and emergency calling system for hospitals

Life is becoming too busy to get medical appointments in person and to maintain a proper health care. Our product achieves to provide ease and comfortto patients to take Doctor’s appointmentand is a resolution to reserve doctors on emergent causalities.

No Calls are Missed : Patient Booking calls management

A welcome message can be played to each caller and can be ask them to wait on queue if operators are busy and can send SMS to them that they will get call back from hospital, while operators are free, just by installing an SMS API. The System provides

• ● Hearty Welcome Messages
• ● Dialler Call Back facility on SMS if line is engaged
• ● Give guidance to the caller for language selection, Purpose of call, Operator Assistance, etc. Ex : “Welcome to the --- Hospitals’, ”Press 1 for English 2 for Malayalam”,”1 for Doctors appointment”, etc.

Hospital Management would get missed call alerts, details as to number of calls received, details of call originating phone number, how many times tried to reach hospital,callers who have not tried again or has not got call-back from agents etc. can be identified. The booking staff can click and call back those numbers form their PC screen.

Emergency Calls to Group

A very useful solution in a Hospital environment for situations like Code Blue, this solution will ensure that all responsible departments are informed about the situation by playing the alert on their pre-defined contact numbers, external or internal. The number of attempts and gap between attempts can be customised. A Pre-recorded voice message or live recorded through phone voice message can be delivered to different group of persons containing doctors and other staff if in case of a hospital emergency. Cardiac arrest, Code blue, Fire, etc.

Patient / Employee Grievance Module – Voice Recording

If in case of any patient grievance, patient / Employee can dial a number and record his grievance. The authorized hospital person can retrieve that message and can initiate solution to it. The Entire incoming /outgoing calls Voice conversation can be recorded and stored for future reference. If required we can avoid external conversation recordings for specified extensions.

Medical Dictation Module

Doctors can record the Patient discharge summary through phone and medical dictator can access this from any network pc with voice to text conversion tool (nominal license cost to Google to be paid) for documentation.

Customised call reports

Hospital Management would get the total number of Incoming and outgoing calls ,then check and identify how many are answered, Not Answered, Busy, Disconnected, and Rejected can be identified. Un dialled / Un attended booking Missed call list-given the list of numbers, which are not attended by hospital booking staff for the whole day. If hospital would like to know external call made for more than 5 minutes, the number of calls made directly from particular extension, most frequently dialled numbers, etc can be generated for the reduction of BSNL telephone Bill The total available duration, out of which break time, Idle time, Each calls ring response time, On call and out call average time etc. can be monitored for staff performance.